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Frequently Asked Questions about Duel Crypto Casino
The FAQ page provides clear and concise answers to common questions for UK players using Duel Casino, covering topics such as account management, payments, game fairness, and troubleshooting. The goal is to help you quickly resolve any issues or queries you may have while using DuelCasino.
This section is regularly updated to include the latest details on platform features, payment methods, promotions, and policies that specifically apply to UK players. If you don’t find the information you’re looking for here, our 24/7 customer support team is always available through live chat or email to provide further assistance.
Your Questions Answered
Is Duel Casino legitimate and safe?
Yes. Duel Casino operates under a legitimate gaming license and is committed to providing a secure and transparent gaming environment. We utilise advanced encryption technology to protect your personal and financial data at all times.
Who owns Duel Casino?
Duel Casino is owned and operated by Immortal Snail LLC, an internationally registered company dedicated to delivering a premier online gaming experience. We are proud of our transparency and commitment to our players.
What languages are supported?
Currently, our platform is fully supported in English. We are continuously working to expand our language offerings to serve a global community of players better.
How long do withdrawals take?
We pride ourselves on our efficient processing. Withdrawals, especially via cryptocurrency, are typically processed and sent instantly or within a few minutes after approval.
Are there any fees for deposits or withdrawals?
Duel Casino does not charge any fees for deposits or withdrawals. Please note that standard network fees (gas fees) from the blockchain may apply for cryptocurrency transactions, which are beyond our control.
Can I set deposit limits or use responsible gaming tools?
Promoting responsible gaming is a core value at Duel. We provide tools that allow you to set personal deposit limits. For more comprehensive options like self-exclusion, please contact our support team, who are ready to assist confidentially.
How can I reset my password or recover my account?
If you've forgotten your password, simply click the "Forgot Password" link on our login page and follow the instructions sent to your registered email. For other account recovery issues, our 24/7 live chat support is here to help you regain access swiftly.
How can I be sure the games are fair?
Fairness is fundamental at Duel. Our proprietary "Duel Originals" games use a provably fair system, allowing you to verify the randomness of every result. All other games from leading providers use certified Random Number Generators (RNGs), regularly audited by independent third parties.
What is the RTP (Return to Player) on games?
We believe in transparency. Our unique "Duel Originals" offer a 100% RTP experience up to daily win/loss limits. For our extensive library of slots and table games, the RTP for each game is clearly displayed in its information section before you play.
Are there any tournaments or competitions?
Absolutely! We host exciting daily and monthly tournaments with massive prize pools. The best part? You are automatically entered into these leaderboard competitions based on your play—no need for special registration.
What kind of loyalty rewards can I earn?
Forget complicated VIP tiers. At Duel, every player benefits from our instant rakeback model from day one. Earn back a percentage of every wager you place, credited directly to your account in real-time.
How can I verify my eligibility for a promotion?
Most of our promotions, like rakeback and tournaments, are applied automatically. For any specific offer, we clearly outline the terms and conditions. You can always check your active bonuses in your account's "Promotions" section.
Is there a mobile app?
While we do not have a standalone downloadable app, our website is expertly optimised for all mobile and tablet devices. You can enjoy the full Duel Casino experience—games, banking, and support—directly from your mobile browser with the same login credentials.
How do I troubleshoot issues with the mobile site?
For the best experience, ensure your mobile browser is updated. If you encounter any issues, clearing your browser cache often helps. For persistent problems, our 24/7 live chat support is just a tap away to provide technical assistance.
Can I withdraw to a different payment method than I used to deposit?
As a crypto-forward casino, withdrawals are sent to your designated external cryptocurrency wallet. You are free to provide a different wallet address for withdrawal than the one used for deposit, provided you have full control over it.
Does Duel offer payment method bonuses?
Our reward philosophy focuses on consistent value through rakeback and tournaments rather than one-time deposit matches tied to a specific payment method. This ensures all players benefit equally, regardless of how they fund their account.
How can I contact support?
We offer 24/7 customer support primarily through our instant live chat feature, accessible on every page of our website. This is the fastest and most efficient way to get help with any question or issue you may have.
What is the process for reporting a game issue or bug?
Your feedback is crucial. If you experience a game malfunction or technical bug, please contact our support team immediately via live chat. Provide as much detail as possible (game name, time, issue) so our technical team can investigate promptly.
